This is configured as the Privacy Policy and Protection of Personal Data, applicable to the personal data provided through the website www.departouring.com , enabled to publicize the transport services that DEPARTOURING offers as reservation agent of its Suppliers on the website, allowing the online reservation of the aforementioned services.
User, is the person who accesses, uses or browses and who can contract the services, through the website.
The user decides freely and voluntarily to provide their personal data through the website, freely and voluntarily deciding to use the services and communication channels enabled on the website, to make inquiries or to carry out the hiring or reservation on -line, in which case, you may be required to provide certain personal data, in order to respond and process your purchase or reservation.
The complete legal information of the website is made up jointly, constituting a unit, by the text contained in this Privacy Policy document, as well as by the legal information, by the General Terms and Conditions of Online Contracting, and by the Cookies Policy, documents that you can access directly, through the link that appears at the bottom of the website. Consequently, the interpretation and consideration of the legal information on the website must be carried out jointly by all the aforementioned documents.
The access, use and navigation of the website by the User, as well as the online purchase/reservation of services, implies their express consent, and their full compliance with the full content of the so-called Complete Legal Information (Conditions of access, use and navigation, document of General Terms and Conditions of Contract, document of Privacy Policy and Cookies Policy). Therefore, if you do not agree with any of the terms set forth in these documents, please do not provide us with personal data, or use the website, or any of the services made available to you on it, or carry carry out your purchase or reservation on-line.
The user will always be able to print and digitally store all the aforementioned documents, being permanently available to them, through a direct access link available at the bottom of the website.
The User is recommended to read the complete Legal information in its entirety, on a regular basis, including every time he accesses the website, and in any case, every time he decides to carry out his purchase or reservation on-line, or decides provide us with personal data through the website, as its content may be subject to change. Any modification will be duly published and will always be accessible on the website, referring to its version and date.
In compliance with the provisions of Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce, also called LSSICE, it is reported that the owner of the domain www.departuring.com, as well as the company that offers its services through it, and which in turn is Responsible for the Treatment of personal data, is DEPARTOURING, SL with CIF: B09979816, registered in the Mercantile Registry of Santa Cruz de Tenerife on April 6, 2022, in Volume 3786, Folio 39, Inscription 1, with sheet TF-67785, and with registered office at Avda. Tres de mayo 30, 4th Floor, door D, 38,005 of Santa Cruz de Tenerife, Canary Islands, Spain.
Tourist intermediary license number: XXXXXXXXXXXXXXX
DEPARTOURING , in compliance with the provisions of current regulations on data protection (RGPD 2016/679 and Law 3/2018 LOPDGDD), informs you:
1. That it is responsible for processing the data that the user, giving their express consent, enters through the website www.departouring.com , when requesting any of the services offered therein.
2. The personal data that DEPARTOURING deals with and obtained through its website, are obtained by the following means that we quote below, indicating what data is collected and what its purpose is:
3.- When generating the invoice for the services contracted on the website, the name and surname data provided in the online contracting or reservation process will be used, except as provided in the Terms and Conditions of the reservation. .
4.- When personal data is collected, and the fields enabled for it, are marked with a (*), it will be understood that their completion is mandatory. Those that do not have said mark will be voluntary. If the data considered mandatory is not provided, DEPARTOURING may not accept or manage any of the services offered by the web, such as consultation, request, purchase or online reservation.
5.- When personal data is requested by filling in a form or similar, and it is necessary to click on a SEND button or similar, a table with basic information on data protection is available, as well as A check box is enabled, indicating that you have read and accepted, among others, our Privacy Policy (having a link to the privacy policy at that time), so that clicking on the aforementioned box , necessarily implies your statement that you have read and have been informed of the content of this Privacy Policy, and that you give your express consent to it, and to the processing of your personal data, in accordance with the provisions of its content.
6.- The verification of the reservation at the time of the use of the services, will be carried out by the Suppliers at the door of the vehicle, by the driver of the same, and by presenting the document accrediting your online purchase/reservation. , and your identification. Any data that varies when checked by the driver of the vehicle, may imply its invalidity, and its use may be prevented.
7.- By accepting this Privacy Policy, you expressly consent to the personal data provided through the included website being processed by DEPARTOURING for the aforementioned purposes and in accordance with the content of this Privacy Policy.
The Legal Base for the processing of your data is the execution of the services contracted online, through the process of contracting and booking our services online, contracted by you, your consent, as well as the fulfillment of the obligations corresponding legal, fiscal, protection of personal data, among others that may be applicable.
The recipients of your data will be the aforementioned Data Controller itself, as well as third parties to whom communication is necessary, in compliance with a legal obligation, or because it is necessary or derived from the existence of your relationship with the data controller, providing the following recipients, in some cases through direct communication from the data controller, and in others, by response to a request received by the data controller (by means of this document you are informed and expressly consent to the communication of your personal data, to the following recipients, all of them for the purpose of carrying out the activity, typical of their public functions and corporate purposes):
The term of conservation of your data will coincide with the duration of your relationship with the data controller, a relationship of different duration for each of the means of obtaining or sending the aforementioned data, and its purposes. Likewise, the data will be kept for the period necessary to comply with a legal obligation that requires the treatment and conservation of your data, or is required for the formulation, exercise or defense of claims related to your relationship or with the treatment of your data, in this case being kept until the expiration of the prescription periods.
DEPARTOURING informs you of the existence of your Rights, and that you can request them from the data controller. Current regulations on data protection allow you to exercise your rights of access, rectification, deletion, limitation of data, opposition and portability. You are also informed of your right to withdraw consent at any time, without affecting the legality of the treatment, based on the consent prior to its withdrawal, and of your right to file a claim with a control authority. The aforementioned rights may be exercised by you in writing, addressed to the address of DEPARTOURING, or by email, both to the addresses provided in section 2 of this Privacy Policy, to exercise your rights. If you wish, we put at your disposal forms for the exercise of your rights, and you can request them using the same channels indicated for the exercise of your rights.
DEPARTOURING will only request those personal data that are adequate, pertinent and not excessive, in relation to the purpose for which they will be used.
The user guarantees the veracity, accuracy, validity and authenticity of the personal data provided, being liable for any damages that may be caused to the owner of the website, or to third parties, as a result of breach of this guarantee. Likewise, it undertakes to notify DEPARTOURING, if necessary, any modification or rectification of them, so that their files are updated at all times and do not contain errors. The communication procedure of these circumstances will be the one established for the exercise of personal data protection rights, in section 2 of this Privacy Policy.
The person supplying the data guarantees and is responsible for being the owner of the data provided, being responsible for any claim, damage or loss arising from the breach of this circumstance. Identity theft in any way, the adoption of false identities, the provision of any personal data or information of third parties, as belonging to the user, as well as the provision of any personal data not truthful by the user is expressly prohibited. . It is expressly prohibited to carry out registrations with false or fraudulent data, and they may be annulled, without prejudice to the adoption of the appropriate legal measures.
Personal data should not be provided by anyone who does not turn out to be the owner of the same. If the user provides personal data of third parties, in advance, they must have informed said third parties expressly, precisely and unequivocally about the extremes contained in this Privacy Policy and have obtained their consent and representation to provide them. In case of non-compliance by the user, DEPARTOURING is exempt from any responsibility or claim by third parties, for the treatment of personal data provided by the user with non-compliance with the requirements set forth in this section. All this without prejudice to the communication to be made by DEPARTOURINGto the aforementioned third parties, according to the contact information provided, where appropriate, by you, in compliance with legal obligation.
Access and navigation through the contents of the website is free and permitted to any internet user. However, the use and contracting of certain services offered through the website, have age limitations. In any case, the website does not intend to obtain information or personal data from minors, directly or indirectly.
The online contracting to which this website refers and the communication channels enabled in relation to it, are reserved for people over 18 years of age. For online contracting through the website, the user must be at least 18 years old and be the owner of the means with which the payment is to be made and have the necessary legal capacity to contract. If you are a minor or do not have the necessary legal capacity, refrain from using and contracting our services.
For inquiries or the establishment of informative contact in which personal data is provided, if the user is a minor of 16 years of age or older, has the appropriate capacity and directly provides their personal data in the website, through the contact channels enabled, will provide your data for consultative purposes, unless the assistance of its legal representatives is legally required. However, if the user is a minor under the age of 16, regardless of whether they have been able to have free access to visit the content of the website, they may not directly provide their personal data through any of the communication channels. or forms provided on the website, always requiring the consent of their legal representatives in this case.
DEPARTOURING disclaims any responsibility for non-compliance with these requirements and reserves the right to prevent or not satisfy communications or the provision of services, due to lack of legal capacity. To verify the age and, where appropriate, the authenticity of the consent of the legal representatives, DEPARTOURING will have various procedures, being able to request a copy of the identity document and contact the legal representatives, to confirm the representation and authorization, even requesting the documentation accrediting your parental authority and legal representation, without which you will not be able to process your application. The legal representatives will be considered, in any case, responsible for the acts carried out by the people who are in their charge, in accordance with the provisions of current regulations.
DEPARTOURING adopts and implements the necessary technical and organizational measures to guarantee the security of personal data, in accordance with the requirements of the regulations on the protection of personal data, avoiding its alteration, loss, treatment or unauthorized access. However, the user must be aware that security measures on the Internet are by no means unbreakable. DEPARTOURING will treat the personal data provided by the user, with due confidentiality and duty of secrecy.
DEPARTOURING has a presence on social networks (Facebook, Twitter), without DEPARTOURING processing the personal data of those who participate in them. However, it is possible that the social networks themselves have limits to the processing of personal data in the professional profiles of DEPARTOURING . In any case, we recommend reading the conditions of access and use, to said profiles, the Legal Terms and Conditions, and the Privacy Policies applicable to the aforementioned social networks, arranged by each social network, and can be consulted in each one. of their websites.
You can choose the language in which you want to browse the web page, selecting it in the upper right part of the web page, being able to choose between Spanish, English and German. This Privacy Policy has been written in Spanish and translated into other languages. In case of conflict between languages, the Spanish version is set as priority for interpretation.
The applicable Privacy Policy will be the one published on the website at all times. DEPARTOURING reserves the right to modify totally or partially, at any time and without prior notice, the text contained in this Privacy Policy document, by expanding, improving, specifying or updating its content, both due to legislative or jurisprudential changes or business strategy, without this modification being retroactive. In case of modification, the previous version will cease to be applicable, the modification being applicable from the date of its publication. The Privacy Policy will always be accessible from the web page, at the bottom of it, with information about the version number in question and the date of publication, from which it comes into force.
If any of the clauses or texts included in this document were declared null, the document itself will continue to be fully effective and binding for the parties under the same terms, provided that it can subsist without the clauses or texts declared null.
The applicable Legislation will be Spanish, unless applicable, specific regulations established by another jurisdiction. The user and DEPARTOURING expressly submit to the Courts and Tribunals of Santa Cruz de Tenerife for any controversy. All this, without prejudice to our willingness to resolve any dispute beforehand, in a friendly manner.