FAQ - Frequently Asked Questions

In case you get no notification of cancellation, reimbursement, or any other type, you can consider your booking is going through the internal process to end up being completed upon your arrival.

A seat for every booked and charged person with a hand bag of the dimensions available in cabin. If you require extra luggage (over 20kgs and beyong airplane cabin hand bags measurements) you need to get the extra option per bag.

All the professionals serving you are required to be insured, and so are we, according to the law. But we recommend every passenger owns their personal insurance aswell, specially when they require to cover their needs beyong what the law require of the parts.

In case you damage or lose your luggage you should be insured, as we recommend, by your own insurance. If the case happens in hands of the transport provider, you can require them to provide their insurance.

Every booking charge includes 1 seat and 1 hand bag with standard handbag (<20 kgs and air cabin measurements approved) per person. Depending on the vehicle selected, the service may include a driver waiting for you upon arrival, and different waiting times included in price. Check terms and conditions for the details

In case an animal can be taken in the selected vehicle, an extra booking option will be displayed for you to select with availability quantity and price. In case it’s not, you shouldn’t consider this is included.

Yes, but notification of the details and needs (age, weight, height) should be provided with minimum timespan necessary to make the accomodation (at least over 48h prior arrival, and ideally more).

For wheelchair Accesible Vehicles (WAV) this is included for 1 person travelling while seated in the wheelchair. In every other case case such feature can be taken in the selected vehicle, an extra booking option will be displayed for you to select with availability quantity and price. In case it’s not, you shouldn’t consider this is included.

Only if you have selected the “shared shuttle” vehicle, and not in every occassion, but most of the time it will happen. For private transfers please remember to select a private transport.

A shuttle or “shared shuttle” is any vehicle that fills the available seats from different bookings, and may drop off their passengers in different locations during its drop off path for the particular.

They usually fill under 60 minutes, but timing may extend if there is any issue with flight delays, or occupancy is low until new flights arrive with more passengers for the requested drop off area.

You can contact us through any of the available means to request further information. But normally our system includes virtually almost every address that has an appropiate road up to the door, or close by. Some drop off locations, due to road or city conditions may require you to walk the final steps because no vehicles are allowed to enter, such as peasant areas in central cities.

If your hotel it’s not listed you can contact us through any available means to consult if there is a missing address that should be available, or to confirm it’s not included in any path we drop off passengers at. But generally speaking, all hotels and address should show up in our booking fields for pickup and drop off locations.

We normally include every available resort that is listed online, but in case your accomodation doesn’t show up online, you can confirm with us through the available means we offer through our website or social media and we’ll be happy to answer your questions.

If there is any change you’d like to perform in your booking, you should communicate with us through the proper channels before the time limit prior your booking date (minimum is 48-72h depending on service) to make amends/cancellations etc. Please read our terms of service for further details

In case your trip is delayed, drivers will wait until default time depending on vehicle type booked (check terms and conditions) before trying to access information of delays to decide wether to wait for you now, or adapt the system for a new driver or vehicle to be upon your arrival. Check terms and conditions for further details.

As long as you communicate those changes with the necessary time prior your booking date (check terms and conditions), and your booking, price, and conditions can be accomodated, everything will go normally.

As long as you communicate those changes with the necessary time prior your booking date (check terms and conditions), and your booking, price, and conditions can be accomodated, everything will go normally. In case it’s a last minute call beyond your responsability, you should claim this to your selected transportation company as collateral.

You should claim this to your selected transportation company (flight travel agency etc) as collateral, since it’s happening with less than 48-72h and we couldn’t accomodate dynamic conditions beyond your control.

In case you booked a private transport, and you arrived to the location on the selected timeframe, your driver will be waiting for you there. In every other case check terms and conditions for the particular conditions.

If there is a special information you should need to know before you get to the pickup address, we’ll let you know with enough time of anticipation, or during the checkout process. In some cases we might contact you throug the available means (email and/or phone) to confirm some details and/or instructions.

If there is a special information you should need to know before you get to the pickup address, we’ll let you know with enough time of anticipation, or during the checkout process. In some cases we might contact you throug the available means (email and/or phone) to confirm some details and/or instructions.

For private transports, you can estimate it will go as portrayed during your checkout process, and simillarly to the information provided after you finished the checkout process to your email inbox. In case there is a traffic issue or any other situation that may result in a delay, this duration might be extended according to the situation.

For private transports, drop off location is always door to door whenever available, and closest to drop off location depending on the local conditions. For shared shuttles every drop off area have closeby drop off locations, one of which might be the exact locations you need, or somewhat close by to the specified drop off locations during the checkout process.

A booking normally includes 1 pickup location with 1 or multiple dropoff locations for shared shuttles decided by the transport provider, and 1 drop off location for private transports. In every other case, if such feature can be delivered in the selected vehicle, an extra booking option will be displayed for you to select with availability quantity and price. In case it’s not, you shouldn’t consider this is included.

If you select RETURN (new date/hour) option for your booking in the step 1, he/she will pick you up again at the same drop off location on the selected date and time. For shared shuttles you might be required to go to a specified location.

If you select RETURN (new date/hour) option for your booking in the step 1, a driver will pick you up again at the same drop off location on the selected date and time, if it’s a private transport. For shared shuttles you might be required to go to a specified location.

Departouring, and ultimately the transport provider will reserve the right to refuse admission in any innapropiate or abusive behaviour. We recommend you read the terms and conditions for further details.

Departouring has available different means to deal and solve complaints you may have regarding

You can contact us through any available means, providing you are in accordance to our terms and conditions, communicating the booking ID and the cause of cancellation. There is a minimum required time prior the use of our booked services where you can ask for a cancellation and refund of the service. Check the terms and conditions for the specific details.